Returns & Exchanges

We stand by our product's quality that is why we offer a 60 day money back guarantee. After 30 days, we can no longer accept returns. However, if your product is damaged and would like to be repaired or placed, please reach out to us.

 To return an item, please contact us via our contact form. You will need to provide us with the details of your order and a description of any issues and the reason for the return. All orders must be returned complete in original packaging including any and all parts of our product. All returns must be received within 10 days of issuance of the return merchandise authorization.

After your return has been received, please allow 2-3 weeks for us to review your item(s), repair/ replace your item(s), or issue you a refund. Please note that any replacement cannot be made or shipped until we have received the original item(s) complete in the original packaging.

Lost or Stolen Packages

yugopets.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, yugopets.com will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.